How to Login
Charter One is now operating under Citizens Bank brand, so if you are a client and have an Internet Banking Guide account, follow the steps to sign in and be able to use all the financial services offered.
Step 2 – Click in the login area located in the main bar. You’ll be directed to the login page where you must enter your User ID (image below)
Step 3 – After you enter your username and hit Login, you’ll be required to review your security credentials and enter your password.
Then you’ll be able to use all online financial services offered by Citizens Bank as bill pay, transfer funds, check accounts and balances..
How to Enroll
If you are a client but still haven’t enrolled just go to their enrollment page.
Enter the required information as shown in the image above and then create a new username and password.
After following the steps, you’ll be ready to use all Internet Banking Guide services.
If you have any trouble or doubt, contact Citizens Customer Service at 1 (800) 922-9999.